Returns, Exchanges, and Refunds:

In the event that there is a defect in the product, you can request within 24 hours of receiving the product to request a “request to return payments / product” to return the product to Kooheji Jewellery.

You must contact us to complete the “Refunds Request” form before proceeding to the recovery process. The refund form is valid for 48 hours from the time it is issued

If the product is returned due to a product defect, manufacturer defect, or damage caused during delivery of the product, or because of incorrect / wrong product delivery, no additional shipping service fee will be charged. In the event of a return for other reasons, a shipping charge will be charged to the customer.

When preparing to return the product, the product must be in its original condition, with all accessories and certificates attached. We do not accept returns of products that are scratched or damaged by misuse. We reserve the right to accept returns for products that do not meet the above criteria.

Warranty, Maintenance, and Repair:

Products sold by us are covered by a lifetime factory warranty

All products sold in our showrooms and e-commerce stores have passed quality checks and are ready to use when shipped. If there is any problem with the product (1) day after you received the product, we advise you to contact us directly

Amendment to the list of terms and conditions:

Kooheji Jewellery has the absolute right at any time to amend the terms and conditions of the website without prior notice or notice. You can access the most recent version of the terms and conditions at any time on the website. If you do not accept the amendments to the terms and conditions, you must stop using this service. In the event that you continue to use this service, you implicitly agree to be bound by the revised terms on the terms and conditions for using this site.

Acknowledgment of the provisions of the Agreement:

By agreeing to this agreement; This is an acknowledgment of its authenticity, enforcement of its content and commitment to its provisions; It is also subject to the e-commerce system in force in the Kingdom and in the case of unexplained provisions outside of this agreement, the system referred to will be applied.